Customer Success Manager
New
L
LuminovoElectronics Supply Chain
US, Canada, and MexicoFull-TimeMiddle
Salary$83.3K - $170.3K; Tier 1: OTE $83.3K – $96.7K; Tier 2: $109.5K – $129.1K; Tier 3: $145.5K – $170.3K
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessHubSpot
Requirements
- Customer Success or Account Management experience in B2B SaaS
- Experience owning retention and expansion targets
- Experience running onboarding workshops and customer trainings
- Strong commercial instinct for growth opportunities and renewal negotiations
- Analytical and data-driven approach to portfolio management
- Fluency in English
- Ability to travel occasionally for team retreats and industry events
Responsibilities
- Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal
- Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value
- Drive net revenue retention through upsell, cross-sell, and contract expansion
- Monitor customer health and engagement data to catch churn risk early
- Translate customer feedback into structured insights for our product and engineering teams
- Stay close to electronics industry trends and supply chain challenges affecting your accounts
- Use AI tools and automation to work smarter
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