Senior Customer Success Operations Specialist
New
C
contentooMarketing Technology
AmsterdamFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 to 4 years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisOperations ManagementStakeholder management
Requirements
- 3 to 4 years of experience in operations and project management.
- Fluent in English, both verbal and written.
- Proven experience designing and implementing successful workflows from scratch.
- Strong analytical skills and proficiency in working with data.
- Strong organizational skills and attention to detail.
- Ability to manage priorities across multiple external and internal stakeholders.
- Experience in marketing, SaaS, or agency environments is a plus.
- Enthusiasm for using and experimenting with AI tools for process optimization.
- Comfortable working in a fast-paced, changing environment.
- Process-oriented mindset with a willingness to document and follow structured workflows.
Responsibilities
- Execute day-to-day operations for Enterprise clients by tracking workflows, timelines, and deliverables.
- Facilitate client onboarding and expansion using established processes.
- Identify and escalate process issues to the Customer Ops lead.
- Develop and roll out new or improved workflows, including writing clear Standard Operating Procedures (SOPs).
- Support team adoption of new processes and collaborate with Talent, Product, and CS teams.
- Maintain accuracy of Customer Success data and manage team dashboards.
- Oversee CS tools, including updating playbooks, workflows, and automation features.
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