- Execute day-to-day operations for Enterprise clients by tracking workflows, timelines, and deliverables.
- Facilitate client onboarding and expansion using established processes.
- Identify and escalate process issues to the Customer Ops lead.
- Develop and roll out new or improved workflows, including writing clear Standard Operating Procedures (SOPs).
- Support team adoption of new processes and collaborate with Talent, Product, and CS teams.
- Maintain accuracy of Customer Success data and manage team dashboards.
- Oversee CS tools, including updating playbooks, workflows, and automation features.
Project ManagementArtificial IntelligenceData Analysis+2 more