Senior Customer Architect
CanadaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- PythonSQLETLSnowflakeBigQueryRedshiftDatabricks
Requirements
- 3–5 years of experience in solutions architecture, technical customer success, implementation engineering, or similar client-facing technical roles
- Strong SQL skills with hands-on experience in cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks)
- Experience managing complex technical projects involving multiple stakeholders from kickoff to delivery
- Solid understanding of cloud platforms (AWS, GCP, or Azure) and data pipelines (ETL, reverse ETL, event streaming, data modeling)
- Strong communication skills with ability to simplify technical concepts for both technical and executive audiences
- Hands-on experience using LLMs and AI tools (GPT, Claude, Gemini) for automation, analysis, or structured workflows
- Ability to design or support AI-powered automations using APIs, Python, or no-code tools (Zapier, n8n, etc.)
- Strong problem-solving mindset with the ability to evaluate AI outputs for accuracy and reliability
- Experience in martech, CDPs, or marketing activation platforms is a strong asset
Responsibilities
- Lead end-to-end onboarding and implementation of enterprise customers, from technical discovery to go-live and value realization
- Own technical architecture across cloud data platforms (BigQuery, Snowflake, Redshift, Databricks) and integration workflows
- Manage long-term customer relationships as the primary technical point of contact, driving adoption and expansion
- Deliver executive-level QBRs/EBRs translating technical outcomes into clear business impact and growth opportunities
- Troubleshoot complex data, pipeline, and integration issues across customer environments with urgency and precision
- Build internal tools and automation (including AI-driven workflows) to improve customer success operations and scalability
- Develop repeatable playbooks, documentation, and best practices to optimize onboarding and delivery processes
View Full Description & ApplyYou'll be redirected to the employer's site
