Customer Value Manager
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- Bachelor’s degree or equivalent experience in Business, Supply Chain Management, Marketing, or a related field.
- At least 3+ years of experience in Customer Success, Account Management, or similar client-facing roles.
- Strong understanding of supply chain processes, including demand forecasting, inventory management, and replenishment planning.
- Proven ability to drive customer retention, adoption, and satisfaction in a SaaS or enterprise software environment.
- Excellent communication and stakeholder management skills, with the ability to engage at both operational and executive levels.
- Experience with CRM platforms such as Salesforce or HubSpot.
- Comfort using analytics and reporting tools.
- Strong problem-solving mindset, combined with empathy, collaboration, and adaptability in fast-paced environments.
Responsibilities
- Build and maintain strong, long-term relationships with customers by understanding their supply chain challenges, goals, and success criteria.
- Lead onboarding and implementation efforts in collaboration with professional services teams, ensuring smooth deployment and adoption of the platform.
- Conduct regular business reviews (QBRs) to evaluate performance, track value realization, and align on next steps for continued success.
- Monitor customer health using qualitative and quantitative metrics to identify risks, improve adoption, and drive retention.
- Identify expansion opportunities, including upsells and cross-sells, while managing renewals and reducing churn risk.
- Act as the voice of the customer by gathering feedback and collaborating with product and engineering teams on roadmap improvements.
- Coordinate issue resolution with technical teams to ensure timely support and minimal disruption to customer operations.
- Develop dashboards and reports that demonstrate product usage, engagement, and measurable business outcomes.
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