Donor Specialist
New
O
Ossium HealthBioengineering, Cell Therapy
Remote - US, 10 am to 10 pm PSTContractMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of one year of experience in a hospital, organ procurement organization (OPO), tissue bank, donation-focused call center, or donor screening/triage role.
- Required Skills
- Critical thinking
Requirements
- Minimum of one year of experience in a hospital, organ procurement organization (OPO), tissue bank, donation-focused call center, or donor screening/triage role.
- Demonstrated ability to review medical records and assess donor eligibility using established screening criteria, protocols, and clinical guidelines.
- Working knowledge of medical terminology and familiarity with organ, tissue, and donor recovery processes.
- Strong critical thinking skills with the ability to analyze incomplete information, identify potential concerns, and make sound eligibility decisions.
- Ability to exercise independent judgment while recognizing when escalation or additional review is necessary.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment.
- Exceptional attention to detail and commitment to maintaining accurate documentation and records.
- Strong verbal and written communication skills with a professional approach to all interactions.
- Proficiency with computer systems, web-based applications, and digital communication tools.
- Ability to maintain a reliable, high-speed internet connection and dedicated workspace suitable for remote work.
Responsibilities
- Respond promptly to donor screening referrals by reviewing medical records, donor documentation, and Donor Risk Assessment Interview (DRAI) information.
- Evaluate donor eligibility using established Ossium guidelines, clinical criteria, and available case information.
- Identify missing, incomplete, or conflicting information and proactively obtain additional documentation or clarification from partner organizations as needed.
- Make independent donor acceptance and deferral decisions within established guidelines, escalating complex or exceptional cases when appropriate.
- Track donor cases through recovery and shipping workflows, providing timely follow-up and status updates as needed.
- Document all screening activities, eligibility determinations, partner communications, follow-up actions, and case outcomes in a timely and accurate manner.
- Serve as a primary point of contact for partner organizations by providing professional, responsive support and addressing screening-related questions and inquiries.
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