Senior FCR Specialist
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelProblem SolvingTime ManagementWritten communicationMultitaskingCritical thinkingCustomer support
Requirements
- High School Diploma or equivalent required.
- 1+ years of customer service experience required.
- Competency in MS Excel and MS Outlook.
- Strong typing skills.
- Stellar written communication skills.
- Strong problem-solving and critical-thinking skills.
- Ability to work efficiently under pressure and manage stress.
- Ability to multi-task and thrive in a lively environment.
- Ability to organize and complete tasks requiring follow-up.
- Holiday rotation is required.
- Availability for weekends and 2nd shift hours may be required.
Responsibilities
- Respond to electronic inquiries from eMarketplace platforms including Amazon, eBay, and Walmart.
- Complete returns, research, website assistance, and problem resolution in a single contact.
- Serve as a liaison between departments to ensure accurate and complete resolution on the first contact.
- Address customer needs, complaints, and issues with products or services.
- Utilize software, databases, scripts, and tools to provide efficient, accurate service.
- Meet or exceed customer service metrics.
- Make product or service recommendations to suit client needs.
- Participate in training and learning opportunities.
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