- Respond promptly to donor screening referrals by reviewing medical records, donor documentation, and Donor Risk Assessment Interview (DRAI) information.
- Evaluate donor eligibility using established Ossium guidelines, clinical criteria, and available case information.
- Identify missing, incomplete, or conflicting information and proactively obtain additional documentation or clarification from partner organizations as needed.
- Make independent donor acceptance and deferral decisions within established guidelines, escalating complex or exceptional cases when appropriate.
- Track donor cases through recovery and shipping workflows, providing timely follow-up and status updates as needed.
- Document all screening activities, eligibility determinations, partner communications, follow-up actions, and case outcomes in a timely and accurate manner.
- Serve as a primary point of contact for partner organizations by providing professional, responsive support and addressing screening-related questions and inquiries.
Critical thinking