Customer Support Specialist (B2B)
New
T
The Global Talent Co.Food Logistics
Latin America | Remote. Secondary Locations: Venezuela, Kenya, Mexico, Chile, Brazil, Colombia, ArgentinaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- ShopifyMicrosoft OfficeCRMCustomer supportHubSpotGoogle WorkspaceSlack
Requirements
- 3+ years of experience in Customer Support, Client Services, Customer Success, or Account Support.
- Experience managing high-volume support inboxes.
- Live chat support experience is required.
- Strong written and verbal English communication skills.
- Experience supporting business clients or complex customer accounts is preferred.
- Experience using HubSpot or similar CRM platforms is strongly preferred.
- Experience using Shopify or similar order management systems is preferred.
- Proficiency with Google Workspace, Slack, and Microsoft Office.
- Exceptional attention to detail and accuracy.
- Strong sense of ownership and accountability.
- Excellent organizational and time management skills.
Responsibilities
- Perform order entry, modifications, and account updates using Shopify and internal systems.
- Process remakes, replacements, and credit requests accurately while meeting established SLAs.
- Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
- Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
- Prioritize customer issues based on business impact, urgency, and service level commitments.
- Support onboarding activities for new client accounts, including account setup and verification.
- Gather complete order, shipment, and account information before escalating issues.
- Respond to inquiries related to orders, billing, deliveries, products, and account management.
View Full Description & ApplyYou'll be redirected to the employer's site
