Senior Product Marketing Manager - Agent Empowerment
New
This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.Full-TimeSenior
Salary$123,500 — $229,500 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial Intelligence
Requirements
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
- 5+ years of product marketing or equivalent experience.
- Demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions.
- Strong storytelling, messaging, and presentation skills.
- Proven ability to work cross-functionally with product, sales, and marketing teams.
- Fast learner with strong attention to detail.
- Ability to thrive in a dynamic, fast-paced environment.
Responsibilities
- Develop clear, compelling messaging that differentiates agent empowerment solutions across target personas.
- Own go-to-market strategy including positioning, messaging, launch planning, and adoption strategies.
- Partner with sales, solutions consulting, and customer success teams to create impactful narratives and training.
- Serve as subject-matter expert on the competitive landscape to translate insights into clear differentiation.
- Create high-impact content including presentations, videos, webinars, and enablement tools.
- Collaborate with demand generation and brand teams to support integrated marketing campaigns and thought leadership.
- Influence product roadmap and future innovation through market and customer insights.
- Represent the company at conferences, webinars, analyst briefings, and customer events.
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