Senior Software Developer Manager
New
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TechOp Solutions InternationalSoftware Development
Arlington, Virginia, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum eight (8) years of experience
- Required Skills
- Software DevelopmentSalesforceQuality Assurance
Requirements
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline.
- Minimum eight years of experience in enterprise software development, systems analysis, or application development.
- Current Salesforce Developer Certification.
- Current Salesforce Agentforce Certification.
- Demonstrated experience designing and developing Salesforce-based applications and integrations.
- Excellent analytical, troubleshooting, communication, and leadership skills.
Responsibilities
- Lead the daily operations of the Training and Quality Assurance team.
- Develop, implement, and maintain training programs for new hires and existing staff.
- Design and update training materials, job aids, and instructional resources.
- Conduct instructor-led, virtual, and self-paced training programs.
- Establish quality standards and performance evaluation methodologies.
- Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
- Conduct calibration sessions with operational leadership and quality teams.
- Analyze quality trends and identify opportunities for coaching and performance improvement.
- Prepare quality assurance reports, dashboards, and performance analyses.
- Develop corrective action plans and continuous improvement initiatives.
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