Pod Lead, Specialty Account Management
New
This role will be fully remote in one of the following states AZ, CA, CO, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI, PAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience managing professional teams
- Required Skills
- Business DevelopmentData AnalysisPeople ManagementOperations ManagementAccount Management
Requirements
- 5+ years of experience managing professional teams.
- Track record of developing and promoting mid-level individual contributors.
- Proven ability to create and maintain scalable standard operating procedures (SOPs).
- Active use of AI and automation tools (e.g., LLMs, workflow automation) to streamline workflows.
- Ability to manage complex negotiations while maintaining strategic oversight.
- Experience using data tools to identify supply-side gaps and forecast needs.
- Strong communication skills for representing the division in cross-functional leadership meetings.
- Demonstrated success in navigating friction between supply acquisition and operational fulfillment.
- Comfort working in a fast-paced, evolving marketplace environment.
Responsibilities
- Lead a specialized pod of 5–6 direct reports, including Business Development Managers and CarePartner Specialists.
- Ensure professional fleets are successfully integrated and optimized for daily ride volume.
- Own supply-side performance for WAV and Livery categories to meet district demand.
- Manage and coach individual contributors, overseeing career growth, performance, and daily tactical guidance.
- Enforce documentation standards to standardize market launches and CarePartner relationships.
- Directly manage a select group of high-complexity strategic partnerships.
- Serve as the primary operational lead for complex CarePartner negotiations or significant service-level gaps.
- Partner with Revenue and Sales Ops to align supply acquisition with district demand and operational capacity.
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