Workforce and Reporting Manager
T
TechOp Solutions InternationalContact Center Operations
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum five (5) years of experience
- Required Skills
- Business IntelligenceData AnalysisMicrosoft ExcelReporting
Requirements
- Bachelor's degree from an accredited institution.
- Minimum five (5) years of experience in workforce management, reporting, business intelligence, or contact center operations.
- Experience with workforce management software, reporting tools, and Microsoft Excel.
- Strong analytical and problem-solving skills.
Responsibilities
- Develop workforce forecasts and staffing plans to support operational requirements.
- Manage employee scheduling and workforce optimization activities.
- Produce daily, weekly, monthly, quarterly, and annual operational reports.
- Develop executive dashboards, performance metrics, and ad hoc reporting.
- Analyze workforce trends, operational data, and key performance indicators.
- Collect, document, and evaluate business and technical requirements.
- Configure and maintain workforce management and reporting systems.
- Recommend process improvements through data analysis and operational insights.
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