Customer Service Agent
New
S
SezzleFintech
This is a remote position for candidates based in Bogota, Medellin, Cali or Barranquilla, Colombia., Central Standard TimeFull-TimeMiddle
SalarySalary: $3.000.000 COP monthly
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Job Details
- Languages
- Fluent in written and spoken English and Spanish
- Experience
- 3+ years of customer support experience
- Required Skills
- JiraCustomer supportZendesk
Requirements
- 3+ years of customer support experience
- Fluent in written and spoken English and Spanish
- Email, phone, and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution
- Bachelor’s degree or an equivalent combination of education and experience
- Excellent communication and interpersonal skills
- Proven success in a fast-paced support environment
- Ability to efficiently manage multiple tasks and utilize personal judgment
- Zendesk, LiveAgent or Jira experience is a plus
Responsibilities
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer
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