Customer Service Agent
F
FygaroECommerce
Work from home anywhere in ColombiaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish and English
- Experience
- Minimum 1 year experience in customer service
- Required Skills
- Problem SolvingTechnical supportCRMCustomer support
Requirements
- Advanced English level (B2/C1)
- Fluent in Spanish
- Minimum 1 year experience in customer service
- Technical aptitude or familiarity with software concepts (CRM, Ticketing, Email)
- Stable internet connection
- Clear, professional, and informative communication style
- Proactive, meticulous, and accountable
- Ability to work under pressure
Responsibilities
- Provide high-quality support via ticketing system and live chat
- Address customer queries and resolve complaints effectively
- Manage customer onboarding processes
- Provide accurate information with fast response times
- Take ownership of challenging scenarios to reach resolution
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