Sr. Professional Services Engineer
New
Based in the United StatesFull-TimeSenior
Salary$122,500 – $160,000 USD, plus potential incentive compensation
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Job Details
- Experience
- 7–8+ years
- Required Skills
- Project ManagementSaaS
Requirements
- 7–8+ years of experience in software, solutions engineering, or professional services roles, with exposure to enterprise platforms and customer-facing delivery.
- At least 2 years of project or program management experience supporting complex technical implementations.
- Hands-on experience with SaaS platforms, workflow tools, or enterprise collaboration solutions, ideally including Smartsheet or similar systems.
- Strong background in solution design, systems integration, and translating business requirements into technical architecture.
- Excellent client-facing communication skills with the ability to influence stakeholders in both technical and non-technical contexts.
- Proven ability to work cross-functionally with Sales, Product, Engineering, and Customer Success teams.
- Strong analytical and problem-solving skills, with experience managing multiple priorities in a fast-paced environment.
- Ability to mentor peers and support technical capability building within teams.
Responsibilities
- Lead technical scoping and solution design for strategic enterprise customers, translating complex requirements into scalable platform implementations aligned with business outcomes.
- Serve as a subject matter expert, advising customers and internal teams on platform capabilities, solution architecture, and best practices across pre-sales and post-sales engagements.
- Conduct feasibility reviews and ensure solution designs meet performance, scalability, and governance standards.
- Partner with Sales and Professional Services teams to support complex opportunities, including solution validation and technical enablement.
- Collaborate with Product and Engineering to incorporate customer feedback and market insights into platform evolution and roadmap discussions.
- Support implementation quality by documenting solutions, guiding best practices, and enabling internal teams through technical knowledge sharing.
- Contribute to continuous improvement of delivery methodologies, ensuring consistent, high-quality outcomes across customer engagements.
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