Technical Account Manager
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Portuguese, Spanish, and English
- Experience
- 5+ years
- Required Skills
- CybersecurityCustomer Success
Requirements
- 5+ years of experience in cybersecurity, SIEM, SOC operations, technical consulting, or customer-facing technical roles.
- Strong expertise in security domains such as threat detection, incident response, UEBA, SOAR, cloud security, and identity security.
- Hands-on experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar).
- Solid understanding of SOC operations, security analytics, and threat intelligence workflows.
- Knowledge of security frameworks such as MITRE ATT&CK, NIST, CIS Controls, and compliance standards (PCI-DSS, HIPAA, SOX, ISO 27001).
- Experience working with enterprise customers in technical advisory, consulting, or customer success roles.
- Strong troubleshooting, analytical thinking, and problem-solving abilities in complex environments.
- Excellent communication and presentation skills, with the ability to translate technical concepts into business value.
- Ability to communicate fluently in Portuguese, Spanish, and English.
Responsibilities
- Serve as the primary technical advisor for assigned enterprise customers, building trusted relationships with security leaders, SOC teams, and executive stakeholders.
- Conduct regular business reviews, health checks, and strategic alignment sessions to ensure customers are achieving maximum platform value.
- Support customer onboarding, adoption, retention, and expansion by aligning platform capabilities with security and business objectives.
- Provide expert guidance on SIEM architecture, threat detection, incident response, UEBA, SOAR, and cloud security use cases.
- Optimize customer environments by recommending best practices for scalability, performance, data quality, and operational efficiency.
- Assist in detection engineering, use case development, log onboarding strategies, and security content tuning.
- Monitor customer platform health, identify risks or adoption gaps, and proactively address technical or operational issues.
- Coordinate escalations and collaborate with internal teams such as Support, Engineering, Product, and Professional Services to resolve critical issues.
- Develop and maintain customer success plans, tracking milestones, outcomes, and long-term objectives.
- Deliver executive-level presentations, including Quarterly Business Reviews, highlighting ROI, security outcomes, and strategic recommendations.
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