Academic Success Manager

New

BrazilFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English and Spanish
Required Skills: Data AnalysisAccount ManagementRelationship managementStakeholder managementCustomer Success

Proven experience in customer success, account management, education technology, or similar roles involving stakeholder engagement and relationship building.
Strong ability to work autonomously, manage priorities effectively, and deliver results in a fast-paced, performance-driven environment.
Data-driven and analytical mindset with the ability to interpret usage metrics and translate insights into actionable strategies.
Excellent communication and relationship-building skills with experience managing multiple academic or institutional stakeholders.
Strong collaboration skills with cross-functional teams, including sales, implementation, and product.
Fluency in English and Spanish is required, with strong written and verbal communication skills.
Comfortable working in a remote setup, ideally within Brazil.

Serve as the main point of contact for academic customers, ensuring strong engagement, satisfaction, and long-term adoption of digital learning solutions.
Design and execute structured engagement plans with institutions, including training sessions for faculty and end users to improve platform usage and educational outcomes.
Monitor adoption metrics and usage data to identify risks, opportunities, and areas for improvement in customer success.
Collaborate closely with account managers to support renewals, retention strategies, and expansion opportunities across key accounts.
Lead onboarding and implementation activities, ensuring smooth adoption and integration of solutions into academic environments.
Develop proactive initiatives to strengthen relationships, improve customer outcomes, and increase platform utilization.

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