Senior Manager, Customer Engineering

New

IndiaFull-TimeManager

Salary not disclosed

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Job Details

8+ years of experience in customer-facing technical roles such as Solutions Engineering, Sales Engineering, or Customer Engineering.
Proven experience leading and managing technical teams, including hiring, coaching, and performance management.
Strong technical foundation in cloud infrastructure, networking, security, and distributed systems.
Experience working with enterprise and strategic customers in India or APAC regions.
Demonstrated ability to influence revenue outcomes through technical pre-sales and solution design.
Strong executive communication skills with the ability to translate technical depth into business value.
Experience collaborating with product and engineering teams in complex, cross-functional environments.
Exposure to AI-driven workflows or modern developer platforms is highly desirable.

Lead and grow a high-performing Customer Engineering team to ensure strong technical execution and customer outcomes.
Define and drive regional technical strategy for solution design, architecture validation, proof-of-concepts, onboarding, adoption, and renewals.
Act as an escalation point for complex technical challenges including architecture, integrations, and large-scale solution design.
Manage, coach, and develop team members through 1:1s, performance feedback, and career development planning.
Partner with Account Executives to support new business acquisition and develop technical win strategies.
Oversee hiring, onboarding, and team retention strategies.
Coordinate with Product, Engineering, and Support teams to resolve customer issues and influence product improvements.
Represent the organization in executive-level customer meetings and stakeholder engagements.

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