Senior Manager, Customer Engineering, India
New
C
CloudflareCloud Security, Networking
Remote IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- PythonArtificial IntelligenceCybersecurityJavascriptPeople ManagementNetworking
Requirements
- Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Experience working with enterprise customers in India or APAC.
- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions.
- Strong executive presence and ability to bridge technical depth with business outcomes.
- Comfort working in a fast-moving, AI-enabled operating model.
- Experience with hyperscaler ecosystems or cybersecurity vendors (strongly preferred).
- Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway (strongly preferred).
- Applied AI experience, including prompt engineering, LLM orchestration, or RAG (strongly preferred).
- Coding/scripting fluency in Python, JavaScript, or similar languages (strongly preferred).
Responsibilities
- Lead and develop the India Customer Engineering team across enterprise and strategic accounts.
- Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
- Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
- Partner with Account Executives to drive technical validation and help close new business.
- Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, and executive communication.
- Build and run the operating cadence for pipeline inspection, technical deal support, and account expansion planning.
- Hire, retain, and develop top CE talent; build succession plans and bench strength.
- Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly.
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