Digital Account Manager
New
Based in the United States, U.S. Eastern time zone alignment (Monday–Thursday 8:00 AM–5:00 PM EST, Friday 8:00 AM–12:00 PM EST)Full-TimeSenior
SalaryMonthly compensation of $3,000 USD
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Job Details
- Languages
- English
- Experience
- 8–9+ years
- Required Skills
- Project ManagementSEOAccount ManagementDigital MarketingData analytics
Requirements
- 8–9+ years of experience in digital marketing, account management, client success, or similar client-facing roles
- Mandatory experience working within a digital marketing agency environment
- Strong understanding of digital marketing channels including paid media, SEO, content marketing, analytics, and conversion tracking
- Proven ability to manage multiple client accounts simultaneously with strong organizational skills
- Excellent written and verbal English communication skills with strong presentation ability
- Experience translating marketing performance into clear, business-focused storytelling and ROI insights
- Strong client relationship management and meeting facilitation skills
- Familiarity with structured workflows, SOPs, and project delivery processes
- Hands-on experience using AI tools (e.g., ChatGPT, Claude, or similar) in marketing workflows
- Strong attention to detail, responsiveness, and proactive problem-solving mindset
- Ability to work effectively in a fast-paced, performance-oriented environment
- Availability to work aligned with U.S. Eastern business hours
Responsibilities
- Act as the primary point of contact for a portfolio of digital marketing clients, ensuring strong relationships and consistent communication
- Lead client meetings, performance reviews, and strategic discussions with clarity and confidence
- Translate campaign performance data into clear, ROI-focused insights and business-oriented reporting
- Collaborate with internal teams (media buyers, SEO specialists, project managers) to ensure timely and effective campaign execution
- Monitor account performance, proactively identify risks or opportunities, and escalate issues when necessary
- Ensure clients are informed, supported, and confident in ongoing marketing initiatives
- Maintain structured workflows, documentation, and operational processes across accounts
- Support client retention and satisfaction through proactive communication and problem-solving
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