Chief Client Experience Officer
Remote from PolandFull-TimeExecutive
Salary not disclosed
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Job Details
- Languages
- Russian and English
- Experience
- 10+ years
- Required Skills
- Product ManagementCRMCustomer Success
Requirements
- 10+ years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles.
- Proven track record of improving retention, LTV, engagement, and profitability through customer-centric transformation initiatives.
- Strong understanding of customer lifecycle management, unit economics, and P&L impact of CX strategies.
- Demonstrated success in building and scaling global, customer-focused organizations and transformation programs.
- Experience influencing senior stakeholders and driving execution through cross-functional collaboration.
- Fluency in Russian and English.
- Strong analytical mindset combined with the ability to define and execute long-term strategic vision.
Responsibilities
- Define and lead the global Customer Experience strategy across users and partners.
- Drive retention, LTV, engagement, trust, and profitability through strategic CX initiatives and data-driven improvements.
- Design the target customer journey, identify friction points, and lead cross-functional initiatives to optimize the full lifecycle.
- Build and scale a Customer Experience operating model with clear governance, ownership structures, KPIs, and decision-making frameworks.
- Establish and monitor performance metrics linking CX initiatives to business outcomes such as revenue growth and operational efficiency.
- Lead and align Customer Success, Product Design, Partner Experience, Service Operations, and AI-driven solutions.
- Drive organizational transformation by aligning Product, Marketing, CRM, and Operations around a unified CX strategy.
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