Senior Client Success Manager
New
Based in the United StatesFull-TimeSenior
SalaryStarting salary around $90,000 per year, with variation based on experience and qualifications
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceAccount ManagementServiceNow
Requirements
- 4+ years of experience in client success, account management, consulting, or managed services roles.
- Bachelor’s degree in Computer Science, MIS, Business, or related field.
- Strong experience managing client relationships, escalations, and service delivery coordination.
- Ability to translate technical concepts into business value for non-technical stakeholders.
- Experience conducting executive business reviews, account planning, or KPI reporting.
- Familiarity with tools such as ServiceNow, Salesforce, and Microsoft 365 environments.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, client-driven environment.
Responsibilities
- Serve as the primary client liaison for assigned accounts, managing escalations, major incidents, and service delivery issues.
- Coordinate with internal operations and technical teams to resolve client concerns and ensure contractual commitments are met.
- Develop and maintain long-term account plans, including technology roadmaps and structured business reviews.
- Engage regularly with executive stakeholders to communicate value, performance, and strategic alignment.
- Manage contract renewals, retention processes, and financial performance of assigned accounts.
- Identify upsell and cross-sell opportunities based on client goals and evolving needs.
- Collaborate across teams to ensure delivery excellence, accurate reporting, and continuous improvement of client experience.
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