Manager, Client Success
New
CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- ShopifyAccount ManagementStakeholder management
Requirements
- 5–8 years of experience in client success, account management, consulting, or professional services environments, ideally within digital, agency, or technology sectors.
- Experience managing multiple client accounts with exposure to digital experience, web platforms, or eCommerce ecosystems.
- Familiarity with technologies such as Sitecore, Contentstack, Webflow, Optimizely, Shopify, Magento/Adobe Commerce, or similar platforms.
- Strong ability to manage complex, multi-stakeholder relationships and coordinate across internal delivery teams.
- Excellent communication skills with the ability to build trust, influence stakeholders, and manage expectations effectively.
- Highly organized and proactive, with strong prioritization and multitasking capabilities.
- Strong commercial awareness and ability to identify growth opportunities within existing accounts.
- Collaborative mindset with the ability to operate effectively in fast-paced, cross-functional environments.
- Bachelor’s degree or equivalent professional experience.
Responsibilities
- Manage a portfolio of client accounts, balancing retention, satisfaction, and growth potential based on account complexity and strategic value.
- Serve as the primary day-to-day relationship lead, ensuring strong communication and alignment across client stakeholders and internal teams.
- Drive account growth by identifying upsell and cross-sell opportunities and supporting account expansion strategies.
- Develop and maintain account plans that align client business objectives with service capabilities and delivery roadmaps.
- Ensure client expectations are clearly defined, actively managed, and consistently met across all engagements.
- Coordinate cross-functional teams to ensure seamless execution and a unified client experience across all touchpoints.
- Monitor account health, performance, and delivery progress while proactively identifying risks and escalation needs.
- Support renewal discussions and long-term account planning to ensure sustainable client partnerships.
- Build strong relationships with client stakeholders through consistent communication, responsiveness, and trust.
- Foster collaboration across internal teams and contribute to continuous improvement of Client Success practices.
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