Customer Success Manager, Mid-Market
New
J
Juniper Square Financial Technology
USAFull-TimeMiddle
Salary$86,000 - $105,000 USD
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Job Details
- Experience
- 5+ years of professional experience and 3+ years in a relevant customer success management role
- Required Skills
- Project ManagementPresentation skillsRelationship managementCustomer Success
Requirements
- 5+ years of professional experience
- 3+ years in a relevant customer success management role
- Experience communicating with clients in written and verbal form
- Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
- Demonstrated competence in prioritization of time, resources, tasks, and people
- Experience quickly learning advanced technical subject matter
- Consistent, thoughtful use of AI across core CSM deliverables
- Ability to thrive in a changing and evolving work environment
- Bachelor's degree or equivalent years of professional experience
Responsibilities
- Manage a portfolio of 60-75 existing customer accounts
- Work with end-users of the product on implementation, onboarding, product adoption, and renewals
- Review customer metrics for product adoption, client satisfaction, and customer goals
- Develop advanced knowledge of the customer, product, and industry
- Contribute to internal projects that improve operational infrastructure
- Work with product and engineering teams to create new product features
- Use AI tools (e.g., Claude) as part of your core CSM workflow
- Apply AI across your book and workflow to improve quality, speed, or customer readiness
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