AVP, Client Account Management
New
United StatesFull-TimeManager
Salary110,000 - 130,000 USD per year
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Job Details
- Required Skills
- Data AnalysisAccount ManagementCRMHubSpot
Requirements
- Proven track record of improving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) in an agency or professional services setting.
- Deep expertise in strategic account leadership, focusing on increasing client Lifetime Value (LTV) and relationship stickiness.
- Strong executive presence with experience acting as a trusted advisor to C-suite stakeholders.
- Demonstrated ability to define and manage KPIs including client health scores, referral rates, and expansion revenue.
- Advanced conflict resolution and mediation skills for complex client and resource challenges.
- Proven history of leading and scaling high-performing Account Management teams.
- Deep familiarity with the HubSpot ecosystem.
- Experience with operational performance management and cross-functional collaboration with PMO and Delivery leaders.
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
- Agency experience managing billable hours and retainer-based relationships preferred.
- Proficiency in data-driven storytelling and translating complex data into business narratives.
- Experience leveraging AI tools to improve team efficiency and reporting.
Responsibilities
- Own Net Retention Rate (NRR) and Gross Retention Rate (GRR) metrics while developing early warning systems for at-risk accounts.
- Manage executive-level relationships within the HubSpot partner ecosystem to maximize resource utilization.
- Define frameworks to transition account managers into strategic partners focused on long-term client roadmaps.
- Oversee standardized QBR processes to translate technical milestones into C-suite-level business ROI.
- Drive commercial growth by partnering with Sales and Strategy to identify and close expansion opportunities.
- Lead, recruit, and mentor a high-performing Account Management team.
- Define and refine the client journey map from initial handoff through renewal.
- Collaborate with VP of Strategy and Delivery leaders to align client goals with operational execution.
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