Client Account Manager, OmniChannel and Direct Mail Accounts
New
You must be located in the United States, Eastern or Central time zonesFull-TimeMiddle
Salary75,000 USD per year
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Job Details
- Experience
- 2-4+ years of experience managing omnichannel marketing programs; 2+ years of experience in an agency environment
- Required Skills
- Project ManagementMicrosoft ExcelAccount ManagementClient relationship managementPowerPoint
Requirements
- 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels.
- 2+ years of experience in an agency environment managing client relationships.
- Experience as primary client point of contact for omnichannel campaigns.
- Skilled at documenting and communicating client requirements across creative, data, technology, media, and production teams.
- Strong written and verbal communication skills.
- Highly organized with the ability to manage multiple projects simultaneously.
- Proficient in Microsoft Office, especially PowerPoint and Excel.
- Comfortable working in regulated environments and compliance-driven workflows.
- Ability to interpret data and translate it into business insight.
- Demonstrated ability to build and maintain profitable client relationships.
Responsibilities
- Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery.
- Build trusted, empathetic relationships with clients and translate objectives into clear, actionable plans.
- Support Account Director in driving retention and identifying organic growth opportunities.
- Drive program clarity and momentum across complex, cross-channel initiatives.
- Develop and manage internal timelines and workflows to ensure work is on time, on scope, and on strategy.
- Lead status meetings and guide cross-functional teams toward clear next steps.
- Oversee implementation and delivery of program commitments and manage scope changes.
- Support development of QBR and annual business review materials.
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