Mechanical Claims Adjuster
E
Endurance Warranty Services, LLCAutomotive Claims
Remote-Work From HomeFull-TimeMiddle
Salary$21.64-$23 Hourly
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Problem SolvingCustomer serviceNegotiation
Requirements
- High school Diploma or equivalent work experience.
- 1-2 years of experience working at a dealership and/or independent auto repair shop.
- 1-2 years of knowledge regarding automotive repair procedures, processes, parts, and costs.
- 1-2 years of proven success in negotiation and problem-solving.
- Ability to efficiently understand and apply contracts, policies, and procedures.
- Effective communication skills for interacting with customers, agents, dealers, and internal staff.
- Camera usage required for training and meetings.
- Experience in ProDemand, Alldata, and Carfax is preferred.
- Call-center experience is preferred.
- Powersports experience (motorcycles, ATVs, UTVs, personal watercraft) is preferred.
Responsibilities
- Adjudicate and authorize claims within dollar-limit authority.
- Ensure accuracy of coverage information and provide customer clarity.
- Handle 50-70 inbound calls daily from repair centers and customers.
- Review and determine claims based on fact scenarios provided via the online portal.
- Collect and verify diagnostic information from repair facilities.
- Manage workflow by processing requests in accordance with established procedures.
- Maintain metrics and cultivate positive professional relationships.
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