SaaS Engineer
New
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DropboxSaaS Engineering
Remote - MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonBashCI/CDGoogle WorkspaceSlackAWS Lambda
Requirements
- 5+ years experience administering enterprise SaaS platforms (e.g., Google Workspace, Slack, Zoom, Dropbox).
- Experience with automation and scripting using Python, Bash, PowerShell, or AWS Lambda.
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills related to usage data, adoption metrics, and feature impact.
- Excellent troubleshooting and problem-solving skills.
- Proven ability to work independently and cross-functionally with technical and non-technical stakeholders.
- Strong documentation skills including maintaining knowledge bases, SOPs, and onboarding guides.
Responsibilities
- Administer SaaS platforms including user management, security, permissions, workflows, and integrations.
- Proactively evaluate new SaaS features and conduct pilot programs to drive adoption.
- Measure and report on adoption and usage trends across collaboration platforms.
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents while documenting best practices.
- Deliver documentation, training, and communication to facilitate user enablement.
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