Chargeback Specialist
C
Colibrix OneFintech, Payments
Kraków, Lesser Poland Voivodeship, Poland. Warsaw, Masovian Voivodeship, Poland. Vilnius, Vilnius City Municipality, Lithuania. Lisbon, Lisbon, PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Russian
- Experience
- Minimum 2 years
- Required Skills
- Microsoft Excel
Requirements
- Minimum 2 years of experience in dispute management, preferably within a PSP, EMI, or acquiring bank.
- Hands-on experience managing chargebacks for merchants across the full risk spectrum.
- Strong understanding of Visa and Mastercard scheme rules and the end-to-end dispute process.
- Experience with dispute prevention / deflection tools (Ethoca, Verifi Order Insight / CDRN, RDR).
- Awareness of scheme monitoring programs and thresholds (VAMP, ECM/EFM).
- High attention to detail with strong organizational and documentation skills.
- Ability to analyze transaction flows, spot anomalies, and present findings clearly.
- Comfortable working in a fast-paced environment and managing multiple cases simultaneously to strict deadlines.
- Excellent written communication skills in a formal and professional style.
- Fluency in English and Russian.
- Proficiency in Microsoft Office, with strong expertise in Excel highly desirable.
Responsibilities
- Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules.
- Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases.
- Analyze transaction data to prepare compelling representments and supporting documentation.
- Manage disputes across a diverse merchant portfolio spanning low- to high-risk profiles.
- Monitor chargeback ratios and track merchant performance against scheme monitoring thresholds (Visa VAMP, Mastercard ECM/EFM).
- Leverage dispute prevention and deflection tools (Ethoca Alerts, Verifi Order Insight / CDRN, Visa RDR) to reduce dispute volume.
- Collaborate with internal Risk, Settlement, and Compliance teams.
- Communicate with issuer banks, acquiring banks, processors, and merchants.
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