Software Technical Trainer
New
Mexico / Mexico CityFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceStakeholder managementSaaS
Requirements
- Proven experience in delivering live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) for varied technical audiences.
- Strong understanding of adult learning principles and learner-centered design.
- Ability to navigate SaaS platforms confidently and troubleshoot unexpected behavior.
- Technical background or working knowledge of Salesforce-based platforms (admin-level concepts like permissions, object configuration, and workflow rules).
- Experience using a Learning Management System (LMS) to track and interpret learner data.
- Proficiency in developing facilitator guides, participant workbooks, and instructional videos.
- Excellent communication skills with the ability to manage expectations and scope with stakeholders.
- Strong organizational skills to manage a pipeline of concurrent training projects.
Responsibilities
- Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises.
- Transition from isolated content creation to embedding training within active customer implementation lifecycles.
- Collaborate with Solution Delivery and Customer Success teams to identify training gaps and propose adoption-driven solutions.
- Facilitate train-the-trainer sessions to empower customer-side trainers for independent program management.
- Consult on learning objectives and design materials that distinguish between live, exercise-based delivery and self-paced content.
- Manage a pipeline of concurrent training engagements, providing proactive communication on project timelines.
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