Hootsuite Implementation Manager
New
C
ConvosphereSocial Media Insights
London, England, United KingdomFull-TimeManager
SalaryCompetitive salary (dependent on experience) as well as share options and performance-related bonus.
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Project ManagementStakeholder management
Requirements
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite, Sprinklr, Sprout Social or Octopost
- Strong experience delivering Hootsuite implementations in a client-facing role
- Proven project management experience
- Excellent stakeholder management and communication skills
- Ability to manage multiple implementations and delivery resources concurrently
- Comfortable overseeing technical delivery without necessarily doing all configuration yourself
- Hootsuite certification(s)
- Experience managing delivery teams or freelancers
- Familiarity with implementation frameworks, SLAs, and onboarding playbooks
Responsibilities
- Act as the primary point of contact for new implementation clients
- Lead requirements review meetings to confirm client needs, objectives, and scope
- Translate business requirements into clear delivery briefs for implementation specialists
- Own the end-to-end implementation plan, timelines, and milestones
- Coordinate and oversee one or more Implementation Specialists
- Manage risks, scope control, and client expectations
- Review and sign off on query builds, channel setups, dashboards, and reports
- Deliver client training, including webinar-style and tailored 1:1 sessions
View Full Description & ApplyYou'll be redirected to the employer's site
