- Own the full project lifecycle from scoping and planning through to go-live and handover to BAU, running project boards and working groups with clear reporting on status, risks, and decisions needed.
- Become a system specialist to support design and adoption effectively to best meet customer needs giving them a best in class experience.
- Lead discovery and design workshops with clinical, administrative, and IT stakeholders to map current workflows and define the future state using Lyrebird.
- Build and maintain detailed project plans, RAID logs, and communication plans that work within customer governance frameworks and Lyrebird's delivery standards.
- Coordinate technical implementation across Lyrebird engineering, customer IT, integration teams, and third-party suppliers; managing configuration of workflows, templates, routing rules, and user roles to fit local processes.
- Manage complex stakeholders to deliver the implementation effectively including clinical and operational staff.
- Support customers through the change management process, taking them through this journey to effectively adopt Lyrebird Health's technology.
- Track adoption and benefits using Lyrebird analytics and agreed KPIs including usage levels, turnaround time, time released to care; and turn the data into clear actions.
- Ensure all work meets information governance, clinical safety, data protection, and security requirements across each customer organisation.
- Support commercial colleagues with project input to bids, statements of work, change control, and renewals.
Project ManagementAgileStakeholder management+1 more