Implementation Manager
L
Lyrebird HealthHealthtech
Location: London; Workplace: Remote; this role is a remote position which requires travel to customer locations.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementAgileStakeholder managementChange Management
Requirements
- Change management experience.
- Proven experience delivering SaaS or enterprise software into healthcare settings, ideally NHS Trusts, Boards, or ICBs.
- Strong track record across multiple concurrent projects.
- Structured technical project management capability (e.g., Prince2, Agile).
- Experience of managing a range of stakeholders and communicating effectively across different groups.
- Practical understanding of hospital and primary care workflows, particularly outpatient, inpatient, community, and correspondence processes.
- Confidence working alongside IT teams on integrations, authentication, networking, and end-user computing constraints.
- Strong communication skills; able to make technical topics accessible to clinical audiences.
Responsibilities
- Own the full project lifecycle from scoping and planning through to go-live and handover to BAU, running project boards and working groups with clear reporting on status, risks, and decisions needed.
- Become a system specialist to support design and adoption effectively to best meet customer needs giving them a best in class experience.
- Lead discovery and design workshops with clinical, administrative, and IT stakeholders to map current workflows and define the future state using Lyrebird.
- Build and maintain detailed project plans, RAID logs, and communication plans that work within customer governance frameworks and Lyrebird's delivery standards.
- Coordinate technical implementation across Lyrebird engineering, customer IT, integration teams, and third-party suppliers; managing configuration of workflows, templates, routing rules, and user roles to fit local processes.
- Manage complex stakeholders to deliver the implementation effectively including clinical and operational staff.
- Support customers through the change management process, taking them through this journey to effectively adopt Lyrebird Health's technology.
- Track adoption and benefits using Lyrebird analytics and agreed KPIs including usage levels, turnaround time, time released to care; and turn the data into clear actions.
- Ensure all work meets information governance, clinical safety, data protection, and security requirements across each customer organisation.
- Support commercial colleagues with project input to bids, statements of work, change control, and renewals.
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