Customer Success Manager
New
V
VetcoveVeterinary Software
100% remote within the USAFull-TimeMiddle
Salary$80,000/year - $150,000/year + bonus + equity + benefits
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Analytical SkillsAccount ManagementRelationship management
Requirements
- Bachelors Degree
- 4+ years in account management
- Exceptional verbal, written, and presentation skills
- Excellent time and process management skills
- Strong analytical skills
- Proven success identifying and developing executive relationships
- Strong desire to learn and define an emerging function in a dynamic startup environment
Responsibilities
- Design and lead Vetcove’s corporate accounts strategy
- Position yourself as a strategic partner to key stakeholders and champions within named accounts to build strong, long-lasting relationships
- Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for product development
- Take a methodical approach to strategic planning by creating roadmaps that progress customers towards platform goals and account growth
- Monitor the veterinary consolidation market to adapt company strategy to changing market dynamics
- Nurture relationships with non-contracted corporate consolidators to ensure they understand Vetcove’s value
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