Customer Success Manager
New
N
NuvemHealth Tech
US RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceAnalytical SkillsAccount ManagementRelationship managementCustomer Success
Requirements
- Growth company DNA with experience in fast-paced VC/PE-backed early-stage companies.
- Proven ability to manage complex customer relationships and drive retention and growth.
- Track record of consistently delivering results against quarterly and annual goals.
- Excellent written and verbal communication skills for executive-level discussions.
- Strong analytical and consultative skills with the ability to translate data into customer value narratives.
- Highly organized, proactive, and comfortable managing multiple priorities.
- Bachelor’s degree or higher from a selective college or university, or similarly developmental and distinguished life experience.
- Ability to travel up to 15-20% of the time.
- Experience with CRM tools such as Salesforce.
- Familiarity with healthcare, pharmacy, PBM, or 340B environments.
- Experience working within tiered customer engagement or segmentation models.
Responsibilities
- Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals.
- Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized.
- Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction.
- Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities.
- Monitor customer health indicators, engagement trends, and sentiment to proactively identify risk.
- Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership.
- Identify and pursue upsell and expansion opportunities within existing accounts.
- Maintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce.
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