Customer Support & Onboarding Specialist - Accounting (LATAM)
New
Latin AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Experience
- 5+ years
- Required Skills
- AccountingBookkeepingSaaSNetSuiteQuickBooks
Requirements
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable)
- Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region
- Fluent in both Spanish and English
- Strong customer-facing communication skills for daily client and accounting team engagement
- Ability to adopt new SaaS platforms and tools quickly
- Strong analytical mindset for data mapping, workflow tracing, and methodical troubleshooting
Responsibilities
- Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
- Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
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