Dutch Operations Customer Expert
M
Mercier Consultancy GroupCustomer Support
GreeceFull-TimeMiddle
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent Dutch, working knowledge of English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Dutch language proficiency (both spoken and written).
- Solid working knowledge of English for internal communications and training.
- Strong digital literacy, including confidence working with CRM platforms and ticketing systems.
- Excellent interpersonal and communication skills.
- Ability to handle sensitive or complex customer situations with patience, empathy, and professionalism.
- Reliable home office setup with a stable internet connection.
- Prior experience in customer support or client-facing roles is highly advantageous.
Responsibilities
- Deliver high-quality customer support to Dutch-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest standards of service excellence.
- Accurately assess and resolve customer enquiries, complaints, and operational issues within defined service level agreements and quality benchmarks.
- Maintain detailed and precise records of all customer interactions within the company's CRM system, ensuring full compliance with data protection regulations.
- Collaborate closely with internal operations, technical, and escalations teams to ensure swift and effective resolution of complex customer cases.
- Proactively identify recurring customer issues and communicate insights to team leaders and quality assurance teams to drive continuous service improvement.
- Consistently achieve and exceed individual and team KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets.
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