Dutch Customer Care Expert
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Mercier Consultancy GroupFood & Beverage
Greece. Athens, Attica, Greece. Thessaloniki, Central Macedonia, Greece. Corfu, Ionian Islands, Greece. Crete, Greece. Larissa, Thessalia, GreeceFull-Time
SalaryCompetitive Monthly Salary, 13th and 14th salary paid annually, and monthly performance bonus.
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Job Details
- Languages
- Dutch, English
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent Dutch language proficiency (spoken and written).
- Basic proficiency in English for internal communication.
- Valid EU passport or national ID.
- Passion for customer service excellence and representing a premium brand.
- Strong communication and interpersonal skills.
- Ability to engage customers with empathy, patience, and clarity.
- Self-discipline to work in a fast-paced, remote environment.
- Previous experience in customer support or Food & Beverage roles is advantageous but not required.
Responsibilities
- Respond to Dutch-speaking customer enquiries via phone, email, and live chat in a timely, professional, and empathetic manner.
- Assist customers with product-related questions, including coffee blends, brewing equipment, and subscription services.
- Handle and resolve customer complaints or concerns effectively to uphold the brand's premium reputation.
- Process customer orders, returns, refunds, and exchanges using internal CRM and order management systems.
- Educate customers on new product launches, seasonal promotions, and loyalty programmes.
- Escalate complex or sensitive issues to appropriate departments while maintaining ownership of the customer journey.
- Record all customer interactions with accuracy in accordance with data protection and quality assurance policies.
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