Client Success Manager
New
P
PairedLead Generation Agency
Mexico, At least 4–6 hours overlap with Pacific Time (PST)Full-TimeMiddle
SalaryBase Salary: $1,500–$2,500 per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Project ManagementAccount ManagementDigital MarketingCRMSlackAsana
Requirements
- Excellent written and verbal English communication skills.
- Proven ability to manage multiple priorities and follow through consistently.
- Experience in Customer Success, Account Management, or Client Support.
- Background working in an agency environment or service-based business.
- Ability to follow established processes, systems, and checklists.
- Familiarity with CRM platforms and project management tools like ClickUp, Asana, Trello, or Monday.com.
- Basic understanding of digital marketing concepts.
- High-speed internet connection.
- Availability to work U.S. business hours with 4–6 hours of overlap with Pacific Time (PST).
- Availability Monday through Friday.
Responsibilities
- Serve as the primary point of contact for clients in Slack channels and handle inquiries.
- Manage the end-to-end client onboarding process, including hosting calls and technical setup.
- Deliver weekly performance updates and host check-in calls with clients.
- Coordinate internal project management tasks, ensuring all client requests are logged and tracked.
- Monitor client satisfaction, proactively identifying and resolving potential issues.
- Route client requests to appropriate internal specialists such as media buyers or editors.
View Full Description & ApplyYou'll be redirected to the employer's site
