Vice President, Cloud Operations
New
Remote, USFull-TimeVp
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 15+ years of experience in SaaS, cloud operations, or technology leadership roles; 5+ years leading global operations, SRE, or production support teams.
- Required Skills
- AWSDevOpsGenerative AI
Requirements
- 15+ years of experience in SaaS, cloud operations, or technology leadership roles.
- 5+ years leading global operations, SRE, or production support teams in a SaaS environment.
- Hands-on experience operating large-scale SaaS platforms in AWS.
- Understanding of modern SaaS operational practices including SRE, DevOps, ITIL, and observability.
- Experience using generative AI tools to improve productivity, decision-making, or problem-solving.
- Proven ability to execute in complex, high-availability, and high-compliance environments.
- Experience managing operational budgets, cloud cost controls, and vendor relationships.
- Demonstrated ability to lead globally distributed teams.
- Strong executive communication skills with the ability to translate technical detail into business impact.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Responsibilities
- Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery.
- Lead global Cloud Engineering, SaaS Operations, Platform Engineering, NOC, and incident management teams.
- Ensure effective 24/7 operational coverage, escalation paths, and on-call models.
- Deliver against defined SLAs and lead major incident response, post-incident reviews, and root cause remediation.
- Implement and refine operational processes including change management, release readiness, capacity planning, and monitoring.
- Drive AI, automation, and tooling improvements to reduce operational risk and improve time to resolution.
- Manage SaaS operations budgets, cloud consumption, and vendor relationships while identifying cost optimization opportunities.
- Ensure operations meet security and compliance requirements like SOC 2, ISO 27001, and GDPR.
View Full Description & ApplyYou'll be redirected to the employer's site
