Sr GTM Enablement Learning Program Manager - Services

New

Five9Cloud Contact Center

United States (Remote)Full-TimeSenior

Salary$88,900 — $247,700 USD

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Job Details

Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position.
Call Center industry experience is required.
Heavy experience with managing multiple projects across multiple customers simultaneously with little oversight.
Experience developing processes focused on continuous improvement of sales enablement and professional services.
BA/BS or equivalent experience is required.
Strong combination of project management skills, technical call center expertise, and enablement experience.
Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, and IVR/VRU.
Up to 20% national and international travel may be required.
Exceptional time management and organizational skills.
Strong leadership capabilities with experience in delegation and providing feedback.

Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources.
Serve as primary Five9 point of contact for education initiatives.
Work with Five9 Sales, Services, and Channel stakeholders to understand the vision for growth and success.
Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results.
Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success.
Develop materials for internal and partner resources to help drive customer interest and grow revenue.
Provide enablement training to various customer-facing roles.
Work with internal business owners to identify enablement needs when partners uncover new use cases.

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