Customer Success Manager
Canada (Remote), Comfort working across time zonesContractMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of three (3) years
- Required Skills
- SalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences.
- Strong commercial acumen with a track record in renewals, upsells, or account growth.
- Exceptional written and oral communication, with ability to operate with clarity in ambiguous, urgent, and high-stakes contexts.
- High energy, self-motivation, and discipline in a remote setting.
- Curiosity to deeply understand customer needs and how our products align.
- Comfort working across time zones and collaborating remotely.
- Proficiency in CRM tools (SalesForce preferred).
Responsibilities
- Own renewals end-to-end and drive expansion by proactively managing customer relationships to secure renewals and identify upsell and cross-sell opportunities.
- Consistently schedule and lead customer meetings to maintain engagement, uncover needs, and advance opportunities.
- Ensure disciplined follow-through on action items, keeping deals and renewals on track.
- Act as a trusted partner to pharma customers, aligning our solutions to their strategic goals.
- Lead customer onboarding and training sessions to drive adoption and long-term retention.
- Share customer insights with internal teams to influence product development and strategy.
- Keep detailed, accurate records of customer interactions, follow-ups, and revenue opportunities in Salesforce.
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