Director, Member Engagement
New
C
Chamber CardioValue-based Cardiology
Remote opportunity with the ability to work ET or CT hours., ET or CT hoursFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5-7+ years
- Required Skills
- Data Analysis
Requirements
- 5-7+ years of experience in member engagement, population health, marketing, or growth.
- Direct experience in value-based care, Medicare Advantage, or managed care environments.
- Proven track record of owning a member engagement or activation function end-to-end.
- Experience managing outreach and engagement vendors and platforms at scale.
- Ability to build a function and team from the ground up in a fast-moving, ambiguous environment.
- Strong analytical fluency with experience using performance data to drive decision-making.
- Familiarity with regulatory considerations in outreach, specifically TCPA and consent requirements.
- Demonstrated cross-functional leadership skills to partner with Clinical, Network, and Analytics teams.
- Understanding of value-based care performance dynamics and total cost of care.
Responsibilities
- Own Chamber's member engagement strategy including prioritization, channel selection, messaging, and cadence.
- Build and execute the member journey from initial outreach through care plan enrollment.
- Manage day-to-day execution of campaigns, list management, and vendor coordination.
- Design and optimize campaign strategy using data for cohort targeting, sequencing, and A/B testing.
- Ensure TCPA compliance and DNC list management across all outreach channels.
- Build and operationalize Member and Provider NPS programs.
- Develop and execute programs to prevent attribution loss and improve member retention.
- Manage the engagement team as the organization scales.
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