Director, Global Account Management
New
Chicago IL or remote, depending on location; U.S. OnlyFull-TimeDirector
Salary$170,000 - $200,000 a year
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Job Details
- Experience
- 8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer Success
Requirements
- 8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role managing global or multi-regional teams.
- Proven track record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment.
- Strong executive presence with demonstrated ability to build and sustain C-suite relationships.
- Experience working with large, complex enterprise accounts across multiple industries and geographies.
- Excellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations.
- Data-driven mindset with proficiency in CRM platforms (Salesforce preferred) and experience using analytics to drive decisions.
- Outstanding communication, negotiation, and presentation skills.
- Ability to travel internationally as required (up to 20%).
- Experience in logistics or global supply chain is a strong plus.
Responsibilities
- Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth.
- Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs.
- Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales.
- Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion.
- Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn.
- Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities.
- Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments.
- Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback.
- Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders.
- Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue.
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