Director, Delivery (EMEA)
T
TestlioSoftware Testing
Remote in EMEAFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 12+ years of experience in professional services delivery, with a minimum of 5 years in a senior leadership capacity
- Required Skills
- DevOpsAccount Management
Requirements
- 12+ years of experience in professional services delivery.
- 5+ years in a senior leadership capacity overseeing large-scale, complex engagement portfolios and multi-million dollar P&Ls.
- University degree in Computer Science, Software Engineering, Business Administration, or an equivalent technical/professional domain.
- Proven track record in professional services engagement management and leading delivery transformation initiatives.
- Deep knowledge of software development processes, DevOps pipelines, Quality Engineering principles, and diverse software testing methodologies.
- Advanced experience developing and maintaining executive relationships with the ability to articulate complex technical concepts.
- Strong capabilities in account health tracking, metric analysis, financial reporting, risk management, and project task delegation.
- Experience with renewal processing, both operationally and commercially.
- Leadership and coaching skills to develop cross-functional, remote, and networked teams.
- Exceptional written and verbal communication and presentation skills in English, with executive presence.
Responsibilities
- Lead a strategic, industry-focused delivery organization within Testlio’s EMEA region to drive world-class customer outcomes, operational maturity, and long-term retention.
- Use domain expertise to challenge, recommend, and partner with enterprise clients and internal teams to drive strategic testing solutions.
- Ensure client onboarding, pilot implementations, and value realization are exceptional to optimize new logo acquisitions and account expansion.
- Partner with the Sales organization to orchestrate pre-sales strategy and grow revenue opportunities.
- Create and deliver executive-level status reports communicating engagement progress, KPIs, and financial health.
- Collaborate with Delivery Leadership, Community, and Operations to improve customer experience and scale the freelance tester network.
- Process yearly renewals for clients including renewal planning and commercial negotiations.
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