Account Manager - SMB
New
USAFull-TimeMiddle
Salary$139k-$232k per year
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Job Details
- Experience
- 2–4 years
- Required Skills
- SalesforceAccount ManagementCRMCustomer Success
Requirements
- 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
- Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
- Strong communication and relationship-building skills.
- Familiarity with CRM tools such as Salesforce.
- Experience in asset management, facilities, or real estate-related software is a plus.
- Understanding of SaaS renewals and upsell motions.
Responsibilities
- Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
- Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
- Build relationships with operational and mid-level stakeholders within customer organizations.
- Act as the customer advocate internally to ensure timely resolution of issues.
- Drive contract renewals and identify opportunities for incremental growth within existing accounts.
- Promote additional SaaS modules, features, and services aligned with customer needs.
- Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
- Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities.
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