Enterprise Issue & Incident Risk Partner
New
Z
Zip Co LimitedFinancial Services
Remote-first opportunity for US-based employeesFull-TimeMiddle
Salary92k - $125k
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Job Details
- Experience
- 5+ years
- Required Skills
- ComplianceData analytics
Requirements
- 5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment.
- Demonstrated experience managing or overseeing issue and incident management frameworks, including root cause analysis, remediation oversight, and lessons learned activities.
- Strong understanding of enterprise risk management frameworks and core risk disciplines, including RCSAs, risk appetite frameworks, risk taxonomy, controls assessment, and governance reporting.
- Experience conducting incident reviews, investigations, and control failure analysis with the ability to identify underlying systemic risks.
- Proven ability to provide effective challenges and influence stakeholders across all levels of the organization.
- Experience developing risk reporting, key risk indicators, and governance materials for senior management and executive committees.
- Strong analytical and problem-solving capabilities with the ability to synthesize complex information into actionable insights.
- Experience working across multiple business functions and regions in a fast-paced and evolving environment.
- Demonstrated ability to effectively use AI-powered productivity and analysis tools to improve research, reporting, documentation, and operational efficiency.
- Curiosity and willingness to adopt emerging technologies, including AI-enabled solutions, while applying appropriate risk management and governance considerations.
Responsibilities
- Support business stakeholders and regional risk colleagues to strengthen and mature Zip’s enterprise issue and incident management framework.
- Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.
- Review, assess, and challenge incident classifications, impact assessments, root cause analyses, and remediation plans to support consistent enterprise-wide practices.
- Facilitate timely escalation of material incidents and emerging risk themes to senior leadership and governance forums.
- Analyze incident trends, control failures, and recurring themes and provide insights to identify systemic risks and opportunities for control enhancement.
- Support incident investigations, ensuring root causes are appropriately identified and documented, and corrective actions address underlying risk drivers.
- Monitor remediation activities through closure, providing independent challenge and validation of action effectiveness.
- Lead and coordinate post-incident reviews and lessons learned activities to drive continuous improvement across processes, controls, and risk management practices.
- Develop and enhance management information, metrics, and governance reporting that provide meaningful insight into issue and incident trends, remediation progress, and risk exposure.
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