Bilingual Contact Center Representative (Medical Record Retrieval)
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AdvantmedHealthcare Record Retrieval
Puerto Rico, 08:00 am to 05:00 pm ASTTemporaryEntry
Salary12 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish and English
- Experience
- 1+ years of call center experience
- Required Skills
- Relationship buildingMS Office
Requirements
- 1+ years of call center experience.
- Fluency in Spanish and English.
- High-speed internet with an Ethernet connection.
- Reliable power backup for work hours.
- Availability to be on video during the training period.
- Excellent communication skills.
- Ability to build and maintain relationships with healthcare professionals.
- Commitment to consistent attendance and punctuality.
- Proficiency in MS Office tools.
Responsibilities
- Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
- Schedule appointments with providers for record collection.
- Resolve issues efficiently through phone and electronic communication.
- Handle a high volume of outgoing calls effectively.
- Utilize MS Office tools to streamline tasks and enhance productivity.
- Adapt to instructions based on evolving project and business needs.
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