Enterprise Customer Success Manager
New
S
SteerAutomotive Software
United States (Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementCustomer SuccessHubSpotGoogle WorkspaceSlack
Requirements
- 5+ years of experience managing complex, strategic B2B SaaS accounts, ideally multi-location or enterprise-scale.
- Proven history of driving retention metrics, protecting core business (GRR), and identifying upsells (NRR).
- Exceptional presentation, project management, and relationship-building skills.
- Ability to command a room of executive stakeholders and build trust with C-suite and operational contacts.
- Demonstrated success managing the entire post-sale lifecycle.
- Ability to design strategic playbooks and frameworks for enterprise support.
- Familiarity with automotive, franchise, or Multi-Shop Operator business models is preferred.
- Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms is a plus.
Responsibilities
- Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
- Help design Steer's enterprise CS framework, defining how the company supports and scales highest-value accounts.
- Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate feedback into action plans.
- Create clear account plans for top-tier accounts to provide visibility into enterprise health, revenue risks (GRR), and expansion opportunities (NRR).
- Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues proactively.
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